Sent you a message on discord henz621#5038. I'm myself am waiting for a refund, I've been patiently waiting like I've mentioned. I will report back once my issue is solved.
@William00 took care of the problem. All good here with me now
@William00 is a scammer. Purchased family plan 2 months back. Stopped working. He lost discord. Said would fix everyone's issues. Ghosting everyone. Scammer