I can relate. Terrible communication. I'm waiting for fix one month now, got random replies 'hi' 'seen' etc. no specific info, no anything. Frustrating. Account i bought worked few weeks only.
Will report on my case soon.
Basically never responds whatsoever. I've gotten my youtube premium fixed, but still waiting on nitro. Won't give an ETA either. Almost 2 months now since I first msg'd for a nitro fix.