Lucas, on 18 Aug 2022 - 09:27 AM, said:
If he needs a replacement he should get one, if the account was disabled.
A refund makes no sense just because he has a new provider.
For the duration of your deal, he must receive replacements if needed.
Looks like this is resolved, but can say just some nice information to know Lucas, this user shown screenshots of him having an active account with 5/5 cloud servers, been using hetzner for many users spanning accross many accounts, never once has any account ever been banned from any provider once it's verified, the only thing that will ever get you banned is abusing, e.g more than 50% CPU pinned on cloud on any server, SMTP spam he has 5/5 servers active instantly he is probably mining or something malicious he's using a cloud platform with shared resources and all providers with the exception of AWS & Azure crack down hard on any abuse