Hello, your warranty terms are misleading, they should be clarified in a more concise manner. How is it possible that your warranty (less than 10 words long) is written in broken english and makes no sense yet you managed to type out this wall of text without making any grammatical errors?
You need to clarify the terms of your warranty, in detail, and you are the one who must give the potential customers a timeframe of warranty. Saying ''longtime" (not even a word) is misleading because it makes customers think you will cover it for longer than the 24 hours mentioned before. You need to give a timeframe of warranty and make it 1 single warranty, either you give 24 hours replacement warranty, or you give a longer warranty and explain what it covers and how you manage it.
This customer should be replaced if the account is disabled, as a one-time thing. The warranty for the replacement will be 7 days (because you have not set any timeframe on your warranty so it's decided by us)
@Specter Make sure to check the account as soon as he provides it, as the warranty will last 7 days. After that time, it won't be covered anymore.
Dear Admin @Lucas
I respect your decision, so I'll go with a refund or a replacement. I prefer a refund, but I have a few thoughts to share with you.
I apologize for my forum post dated 19.06.2020. I have various forums, blogs, and social media accounts for marketing purposes. It’s time for us to modify the warranty time in accordance with updated Google policies. I sincerely apologize again; I cannot always edit all posts with the correct information; I'll try editing from now on. I consistently update my shoppy.gg and website. Maximum customer purchases from these sites, or anyone who purchases through chat, is referred to my site or allowed to make a direct purchase; during these interactions, I always clarify all terms and conditions before completing the trade.
This customer made their first purchase from my shoppy.gg on February 26, 2022 (Annex-1), where I wrote a 7-day warranty (Annex-2). However, he approached me for a replacement after 12 days (Annex-3). So, he wasn't right from the beginning, but I sent him a replacement and reiterated my warranty time frame (Annex-4). Then, he asked me several more times, and I repeatedly confirmed my warranty time frame to him and sent him the link to my website after he asked. (16 February 2023, Annex-5). I have explicitly stated my current warranty time frame on my site (Annex-6). These digital goods were purchased from my website, so I believe the warranty time frame, terms, and policies of my website apply to this purchase. Website Order ID #1827 (Annex-7) (Annex-6).
Screenshots of all Annex (ibb.co):