First of all I want to say sorry, I have sent the message to 3 of your admins in dm's, i probably shouldn't have done that, now i just found out about this support topic.
Okay so,
bb3fb93b-9232-4262-a963-6811d37678dc
the transaction id
I just sent the bitcoin and i got the notification that the btc has been withdrawn, 5/1 confirmations. but nothing happened and my account didn't get vip, could you help me?