Did want to refund a GPU for a bit over 1000 EUR.
Communication was good from day one. At some time, I was sceptical about the service. But just texting him again was the right way - got the refund done in 7 days after receiving it.
The only sad thing is, even tho I mentioned what needs to be refunded, he changed that with an less expensive item in my order history. Thats ofc not what I wanted, since the original item is double the price.
However, the refund did work.
I'm rating this 4/5, but guessing that misstake wont happen to other people.
Will def buy here again.